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Telehealth

Consult a clinician from anywhere in Kenya

Mwein Medical Services provides 25-minute virtual consultations for established patients and approved referrals. Each session includes a structured review, shared care plan, and digital prescription where appropriate. We triage urgent symptoms to in-person care and coordinate referrals when needed.

Request a telehealth slotWhatsApp care coordination

Telehealth operates daily between 07:00 and 21:00 EAT. For overnight emergencies, call immediately—our on-call clinician will guide next steps.

Consultation payment

Virtual visits are billed at KES 500 per session. Once payment reflects, we confirm your slot and send the secure video or phone meeting link.

  • M-Pesa Till 8121096

    Send KES 500 before the call. Add your name and “telehealth” in the reference so we can match the payment quickly.

  • PayPal (international supporters)

    Use paypal.me/mweinmedical or send to mweinmedical@gmail.com. Quote the patient name and preferred consultation slot.

Share the transaction reference via WhatsApp or email so we can attach the receipt to your consultation notes.

What to prepare before your telehealth visit

Thorough information helps our clinicians make safe decisions remotely. Please gather the following details ahead of time and send them through the appointment form or a secure message to the care team.

  • •Reason for consultation and duration of current symptoms
  • •Relevant medical history (chronic conditions, past surgeries, pregnancies)
  • •Current medications, supplements, and over-the-counter drugs
  • •Known allergies (drug, food, environmental)
  • •Recent vitals where available (temperature, blood pressure, blood sugar, weight)
  • •Laboratory reports, imaging results, or discharge summaries to reference during the call
  • •Emergency contact and preferred pharmacy for any prescriptions

During and after the call

  • • Keep your phone charged with a reliable network connection and join five minutes early for audio/video checks.
  • • A guardian must be present for children or dependent adults to provide consent and assist with examination manoeuvres.
  • • Clinicians may ask you to capture vital signs or share photos—use good lighting and avoid filters.
  • • You will receive follow-up notes, prescriptions, or lab/imaging requests via email or WhatsApp within 30 minutes of the session.
  • • If the clinician detects red flags, they will arrange an in-person review or coordinate emergency transfer immediately.

Need a summary for school or work? Request it at the end of the call and we will issue a signed memo once clinically appropriate.

Mental health check-in (PQ-9 / PHQ-9)

Emotional wellbeing is part of every telehealth review. Complete the PQ-9 (also known as PHQ-9) questionnaire below and share the score with your clinician before the call. It helps us gauge symptom severity, track progress, and decide if urgent in-person care is needed.

If any answer scores 2 or more on question 9 (thoughts of self-harm), contact the clinic immediately via phone or WhatsApp so we can fast-track support and safety planning.

Share score securelyTakes ~3 minutes
1. Little interest or pleasure in doing things
2. Feeling down, depressed, or hopeless
3. Trouble falling or staying asleep, or sleeping too much
4. Feeling tired or having little energy
5. Poor appetite or overeating
6. Feeling bad about yourself — or that you are a failure or have let yourself or your family down
7. Trouble concentrating on things, such as reading the newspaper or watching television
8. Moving or speaking so slowly that other people could have noticed? Or the opposite — being so fidgety or restless that you have been moving around a lot more than usual
9. Thoughts that you would be better off dead or of hurting yourself in some way

Total score

0

Minimal depression

Maintain healthy routines and keep monitoring.

You have answered 0 of 9 questions. Complete the rest for an accurate score.

Email score to clinic

Who is telehealth best suited for?

Virtual care keeps you connected to your Mwein clinician even when travel is difficult. We remain vigilant about safety and will guide you to the right care setting.

  • ✓Stable follow-up visits for chronic illnesses such as hypertension, diabetes, asthma, or epilepsy
  • ✓Medication reviews, contraception counselling, and postnatal check-ins
  • ✓Acute concerns without red flags (e.g. mild infections) that can be triaged virtually before deciding on clinic visits
  • ✓Care coordination for patients travelling or studying away from Mungatsi who need continuity with the Mwein team

Quick telehealth flow

  1. Submit the appointment form or WhatsApp the clinic with your preferred time and the details above.
  2. Complete payment via M-Pesa or PayPal and share the confirmation reference.
  3. Receive a secure link plus clinician assignment once the team reviews your history.
  4. Join the call with your documents. The clinician documents the session and sends your care plan.
  5. Need medication delivery or lab follow-up? We will coordinate courier options or an in-person visit.

Telehealth sessions are documented in the same clinical record as in-person visits and follow the Kenya Data Protection Act.

Book telehealth nowEmail the care team